Straight answers to common banking questions

Select Open an Account and complete the registration form with accurate personal information and any documents requested. Account access may remain limited until identity checks are completed.

Identity review helps confirm who controls the account, supports applicable compliance checks and reduces unauthorised access. Upload only valid documents that belong to you.

Processing time depends on the transfer type, receiving institution, verification requirements, cut-off times and any review needed. The transaction status shown in online banking is the current record for your request.

Yes. A transfer may require additional review when account information is incomplete, a beneficiary is new, limits apply or the transaction needs a security or compliance check.

Log in to online banking and open Account Details. Your account identifier is shown there and can be copied when you need to receive a supported payment.

Contact the bank through the official support channel as soon as possible. Do not send your full PIN, full card security code or online-banking password by email or chat.

Use the profile or verification section in online banking, or contact customer support when a change requires document review.

No. Credit and assistance requests are subject to eligibility, documentation, account status, available programmes and the terms applicable to the specific request.

Use the visible Language control at the bottom-left of the page. Your choice is saved for future visits and is also used for supported system emails sent to your registered address.

Use the contact page or the live-chat button. Never share your password, complete PIN, one-time security code or full card security code with anyone.