Terms for using Capital Pips banking services
These general terms explain account access, customer responsibilities and use of the website. Product-specific terms, fees and legal notices also apply.
1. Accurate information
You must provide complete and accurate information when opening or maintaining an account. Tell the bank promptly when your contact, identity, address or authorised-user information changes.
2. Account access and credentials
You are responsible for keeping your password, PIN, one-time codes and device access secure. Do not permit another person to use your credentials. Contact the bank promptly when you suspect unauthorised access.
3. Instructions and transactions
Instructions submitted through authenticated online banking may be treated as instructions from the account holder. A payment or transfer may be reviewed, delayed, rejected, reversed or limited when information is incomplete, funds are unavailable, a limit applies, security checks are required or applicable rules prevent completion.
4. Fees, limits and exchange rates
Applicable fees, transaction limits and exchange-rate information should be shown before confirmation or provided in the relevant product terms. External institutions may apply separate charges or processing conditions.
5. Cards and payment instruments
Card availability is subject to account eligibility and card terms. Report a lost, stolen or compromised card promptly. Never send a full PIN or complete card security code through email or live chat.
6. Availability and maintenance
Digital services may be interrupted for maintenance, security work, service-provider outages or events outside reasonable control. The bank will not describe an instruction as completed until the system records it as completed.
7. Prohibited use
You may not use the service for unlawful activity, fraud, unauthorised access, interference with the website, misuse of another person’s identity or transactions that breach applicable restrictions.
8. Translation
Automatic translations are provided for convenience. The original English version and any product-specific legal document supplied by the bank remain the controlling record where a translation differs or is unclear.
9. Changes and closure
The bank may update these terms, change a service or restrict access where permitted by applicable law and the relevant product terms. Customers may request account closure subject to outstanding obligations, pending transactions and required checks.
10. Contact
Use the official contact page for questions about these terms. The configured support email is support@mycapitalpips.com.
Last updated: September 2026. These general terms should be reviewed by the institution’s legal adviser for the jurisdictions and products in which it operates.